​If you ask for cash withdrawal from a teller at any financial institution that displays the MasterCard brand mark you should not be charged a fee.  If you withdraw funds from a Wachovia, PNC Bank, Alliance One and 7-Eleven (Corporate stores only) ATM, there is no surcharge but there will always be a communication line fee of $.95 for use of the network. There is a $.50 fee for balance inquires at an ATM.  Banks other than Wachovia PNC, Alliance One and 7-Eleven (Corporate Stores only) may also charge an ATM surcharge fee for balance inquires.  An ATM surcharge is different from a communication line fee and may or may not be charged when you use an ATM to get cash.  You will always be advised about this fee before it is charged.  You may choose to cancel the withdrawal and go to another ATM that does not surcharge or you may continue with your withdrawal. (Updated 11/07)

​No, you cannot make your own deposits into your EPPICard™ MasterCard account. 

​If you decide you do not want a card, you may have your funds direct deposited into a personal bank account.   If you want to use the direct deposit option, contact you local Domestic Relations office or Pennsylvania SCDU.  Either location will provide the appropriate form for you to complete.  Completed Direct Deposit forms must be sent to PA SCDU for processing.

No.  You do not have to have a bank account, and no credit check will be performed.

​No, you do not have to use the ATM. You can get cash back at any bank displaying the MasterCard logo.  Go to the teller and ask for the desired amount of cash that is available to you.  You will not be charged a fee to get cash from the teller.  Do not ask for a cash advance.

​You need to contact your local DRS if you are receiving child support and your name has changed.  The DRS will update the statewide child support system with your new name.

​Simply call the EPPICard Customer Service line at 800-304-1669 to activate the card.  This phone number is on the back of your new card.  You will be asked to choose a PIN to activate your card. After this phone call is completed your card will be ready to use to make purchases or to withdraw cash.
 

You can call EPPICard customer service at 1-800-304-1669 to check your balance.  You may check your balance online at www.EPPICard.com.  You may also use an ATM to perform a balance inquiry. There is a $.50 fee for balance inquires. There may also be a surcharge fee if the inquiry is not performed at a WACHOVIA or PNC bank ATM.  (Updated 3/06)

​Contact PA SCDU at 1-877-727-7238.

​If you received the Pennsylvania EPPICard support payments received will be deposited to the card until your direct deposit enrollment process is completed.  Please keep the card, activate your PIN as directed on the card and check your card balance. Once PA SCDU receives your correctly completed direct deposit enrollment form direct deposit should begin in about 10 business days.  If, at any time, you cancel or stop direct deposit, your support payments will again be disbursed to your EPPICard.

​If you did not sign up for Direct Deposit, and you are no longer receiving support checks, it is possible that you have support money on your PA EPPICard.  You may access www.childsupport.state.pa.us to see if support payments have been made for you, and if the support payments have been disbursed to EPPICard.  If support payments have been disbursed for you to the EPPICard, you must call the EPPICard 800 number and request a replacement card.

You should call customer service at 1-800-304-1669 if you have any questions regarding the balance of your account, or any transactions associated with your account.

​You have a total of four tries to enter the correct PIN. If you are confused and enter the wrong number, you can try three more times.  After four consecutive incorrect tries, the machine displays a “locked” message.  The card is locked until midnight.  If you remember your PIN, you may simply use your card the next day.  This is to protect your benefits if the card is stolen and attempts are made to use the card. If you do not remember your PIN, you can call customer service at 1-800-304-1669 and select a new PIN.

​If you decide you do not want a card, you may have your funds direct deposited into a personal bank account.   If you want to use the direct deposit option, contact you local Domestic Relations office or Pennsylvania SCDU.  Either location will provide the appropriate form for you to complete.  Completed Direct Deposit forms must be sent to PA SCDU for 

If you did not write it down in a secure place at home and you cannot remember it, call customer service at 1-800-304-1669 and select a new PIN.

​Insufficient Funds means you have tried to spend more than you have on your Pennsylvania EPPICard.  If you feel this error message is incorrect, call 1-800-304-1669 for assistance.

​Broken, cracked or damaged cards need to be replaced.  Call 1-800-304-1669 and report that you have a problem with your Pennsylvania EPPICard. A replacement card will be sent directly to your mailing address. 

​PIN means Personal Identification Number.  Your PIN is a 4-digit number.  Always keep your PIN private.  You must select a PIN to activate the EPPICard when you receive your card in the mail.  If you lose your card and get a replacement card, you must activate the replacement card and you will need to select a PIN again.  You may select the same PIN if you want. As an additional protection against the back of your card in ink or put a note on the card to always ask for photo ID.

​Call 1-800-304-1669 when you realize that your card is missing.  This puts a hold on your account and no one will be able to use the card.  If you find your card after you report it to customer service, you will not be able to use the original card.  You must wait for the replacement to arrive in the mail.  Your first replacement will be issued at no charge. However, each time after the first time that you request a replacement card you will be charged a fee of $5.00. 

Anytime you need any information about your Pennsylvania EPPICard.  This number is available 24 hours a day, seven days a week.  Call Customer Service if you need to:

Report lost or stolen cards
Check you balance
Change your PIN
Review transaction history
Register a complaint about a card issue
Ask questions about card use
Discuss international card use
Report that your card was not received in the mail 
If you have questions regarding anything else about your child support case (such as enforcement, modifying your support order) you must call your local county Domestic Relations Office.

You can call PA SCDU Customer Service at 1-877-727-7238 during regular business hours to request this information.  Information on bank and ATM locations is also available at www.mastercard.com/atmlocator.

​Look for the MasterCard® logo.  This logo shows that the store accepts your EPPICard™ MasterCard.  To get cash, look for the MasterCard logo, which will be displayed on over 892,000 ATMs located throughout the world.  Many retailers that accept Maestro, in addition to grocery stores, will let you get cash back with purchases. Certain businesses place a hold on your available funds until your transaction clears.  This can take one or two days for the funds to be released.  Hotels and car rental agencies do this because when you use your card with them the transaction may not be finalized by you until days later. 
 

​1-800-304-1669 is the number to call for anything related to your Pennsylvania EPPICard.  Write that number down in your telephone book.  It is also printed on the back of your Pennsylvania EPPICard.   If you are calling from a location outside of the US please call 1-801-933-8542 collect.
 

​1-800-304-1669 is the number to call for anything related to your Pennsylvania EPPICard.  You will need to provide the name of the bank, and the branch office where the problem occurred. During regular business hours, Monday through Friday you can also contact SCDU Customer Service at 1-877-727-7238.

You may request a monthly statement.  One will not be automatically sent to you.  To request a statement, you must call EPPICard customer service.  You can also access information regarding your Pennsylvania EPPICard at www.EPPICard.com.

Your card will work until the balance on the card is $0.00.